Delivery

 

We offer a choice of delivery services to suit your requirements. You will find below a list of the services available as well as details about shipping.

 

Delivery services

Delivery Option
Super saver delivery (5 working days)
Available on orders over £100 +VAT
Standard delivery (3 working days)
Express delivery (next working day)
Timed delivery (next working day before 12pm)
Price (ex VAT)
FREE
.
£6.99
£9.99
£19.99

 

Prices valid for mainland UK.
Shipping to Northern Ireland or the Channel Islands costs £20 +VAT (1 - 3 working days).

Please note that deliveries to some areas such as the Scottish Highlands may take an additional working day.

 

Delivery information

Can you deliver to a different address than the billing address?
Orders placed online can be delivered to a different address. For security reasons, orders placed over the phone with a credit/debit card will be delivered to the card's billing address only.
When ordering online, enter the card's billing address in the "Billing Information" section of the checkout page and then enter the delivery address in the "Delivery Information" section.

Do I need to be present at the time of delivery?
The courier will require a signature on delivery so you need to ensure someone is present at the delivery address to sign for the parcel.

Do I need to inspect the parcel on delivery?
Yes! You must inspect the parcel for any visible sign of damage. Damaged parcels must be signed for as damaged on the delivery slip.
You must also report the damage to our Customer Services department immediately.
Failure to do so may invalidate any claim for damage.

When is the order cut-off time for Express delivery?
Orders placed before 3pm on a week day will be treated on the same day.
Orders placed after 3pm will be processed the following working* day.
Orders placed over the week-end will be processed the following working day*.

     

So an order placed on Tuesday before 3pm with Express delivery will be delivered on the following Wednesday.
An order placed on a Tuesday after 3pm with Express delivery will be processed on the Wednesday and delivered on the following Thursday.
An order placed on a Saturday or Sunday will be processed on the following Monday and delivered on Tuesday.

Orders placed on a Bank Holiday will be processed on the following working day.

* Working days are Monday to Friday except Bank Holidays

 

The couriers we use

Depending on the delivery service selected and the type of items you have purchased we will use one of the following couriers: TNT, DHL, City-Link, ParcelForce, DPD, or Yodel.

 

Additional information

  • Although delivery times quoted are generally accurate, they are not guaranteed unless otherwise stated.
  • Super Saver delivery is only available on orders over £100 +VAT placed online.
  • All orders are subject to payment approval.
  • In the unlikely event that there is a delay and we cannot deliver your order within the time frame quoted above, we will contact you prior to shipping for your approval.