Info & Help


 

About Us
Please see our 'About Us' page here.
Ordering

Ordering from AV Experts couldn't be easier.

Ordering online with a credit/debit card:
Use the menu on the left to select a product category and select a product in the list (or use our search facility to find a specific model).
Click on the 'Add to basket' button. You will be redirected to the 'Shopping Basket' page; you can either continue shopping to add more products or proceed to checkout.
When you proceed to 'Checkout', follow the simple instructions and enter your credit/debit card details for payment.

Ordering online with a purchase order number:
Public sector customers have the option to order online using an official purchase order number and benefit from a 30-day credit account.
To order use the menu on the left to select a product category and select a product in the list (or use our search facility to find a specific model).
Click on the 'Add to basket' button. You will be redirected to the 'Shopping Basket' page; you can either continue shopping to add more products or proceed to checkout.
When you proceed to 'Checkout', follow the simple instructions and select the 'Public Sector (Purchase Order)' option in the 'Payment Information section and provide a purchase order number.

Ordering with a purchase order:
Public sector customers can also send an official purchase order by email, fax or post and benefit from a 30-day credit account.
Purchase order can be emailed to sales@av-experts.co.uk, or faxed on 01924 416808. They can also be sent by post at our address here.

Payment
You can pay online by credit/debit card.
We use SagePay as our secure payment gateway and we accept the following cards:
SagePay Gateway Mastercard payments acceptedVISA payments acceptedVISA Debit card acceptedVISA Electron card acceptedMaestro card acceptedJCB card acceptedAmerican Express cards accepted Verified by VISA Mastercard Securecode
If you are a public sector customer and choose to order using a purchase order, you can also pay by cheque or bank transfer as per the instructions on your invoice.
Delivery
Please see our 'Delivery' page here for more information about price and delivery options.
Returns, Refunds and Replacements
Please see our 'Returns, Refunds and Replacements' page here for more information about returning a product.
My Account
If you are a registered customer, you can access the 'My Account' section by login in and clicking on the link at the top right of the page.
In this section you can edit your contact information, address book, newsletter subscription, etc. You can also view and check the status of past orders.
Security and Privacy
Please see our 'Privacy and Security' page here.
Terms and Conditions
Please see our 'Terms and Conditions' here.
Contact Us
The easiest and quickest way to contact us is by email or via our website using our online form here.
General enquiries: : info@av-experts.co.uk
Sales enquiries: sales@av-experts.co.uk
Customer services: support@av-experts.co.uk
Accounts: accounts@av-experts.co.uk
While we prefer that you contact us by email or via our website, we are also available on the phone on 01924 918586
Our lines are open Monday to Friday 9am - 5pm (except Bank Holidays).
You can also contact us by post at the address below:
AV Experts
Office 7 Springfield Mills Business Centre
Spa Street
Ossett
West Yorkshire
WF5 0HW
If after contacting us you are unsatisfied with the way we have dealt with your query, you have the right to refer a complaint to the Online Dispute Resolution service available at http://ec.europa.eu/consumers/odr/