Privacy Policy

We take the privacy of our customers very seriously. Please read the following policy to understand how we will treat your personal information when you use our site.
If this policy changes then we will let you know via our homepage, and will give you the opportunity to opt out of any changes which affect you.

The information we collect

In order to provide you with the best service we can, we collect certain personal information about you.
When you buy anything, we may need to collect information about you to process the transaction and fulfill your order. This information may include, but is not limited to, details such as your name, your address and your credit card details.
When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration.

What do we do with your personal information?

We use your personal information to provide you with a personalised service to give you details of offers which we think will be of interest to you.
If you have chosen to receive them, we will also use your information to provide you with our monthly newsletter and other email alerts letting you stay up-to-date about relevant offers.
We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration and obtaining professional advice.
We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit http://www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of our website and may prevent you from being able to shop with us.

Payment Card Security

When you pay for your order by credit or debit card, the transaction is processed by SagePay.

SagePay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK’s most trusted business brands. They securely process millions of transactions each year for our 30,000+ customers.

All transaction information passed from our website to Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on SagePay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data SagePay hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Data Protection

In the UK we operate in accordance with applicable data protection legislation.

Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by AV Experts in the manner set out in this Privacy Statement.

If you still have any concerns about privacy or security, please contact us.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.